Refund policy

Any item can be returned, providing that it is not a custom made item. Item must be in its original condition, and all tags must be intact. Once your return is received and inspected, we will notify you of approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. Please allow for a period of up to 14 days for us to process the refund.

We will only cover the cost of shipping when we are at fault, when an item must be returned.

If you should have any questions regarding our policy please contact us at DIAMONDPHOENIXCREATIONS@gmail.com.

Art Approval (custom made items)

If you are ordering a custom made product, please make sure all details are correct. Once art is approved no changes can be made to your order. (No exceptions!) Make sure you review all the details of your order critically for any spelling errors and the placement of your chosen art before you approve of your order. There will be no refund or cancellation once you have accepted the order. 

Terms of Payment

All orders require payment in order for our Creative Team Members to proceed and process your order.

In the case of a P.O Account, the account must be up to date. Upon payment for items, the order will be processed. Payment must be received within 30 days, or you will incur a 2.5% late fee, and this fee will apply every 30 days.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged products, we will replace the item, however, no refund will be granted.